Focusing on the Factory Floor.
Teague took an approach that focused first and foremost on the factory floor. We spent days in the field shadowing lift truck operators to understand their needs, behaviors, and perceptions of warehouse operations. We also spent time with supervisors and managers to identify and prioritize the actionable insights they need to ensure productivity and safety of their teams. Our designers were able to map the needs of various roles and operational stakeholders and the relationships between them. Furthermore, we identified the data that could be generated and captured by Crown’s vehicles and prioritized them according to user needs.