We kicked off with contextual inquiry activities looking to explore how workers were using performance and productivity technologies. The team engaged in ride-alongs with delivery drivers, for example, to observe the use of barcode scanners and how products are scanned in and out of inventory. Based on this research we derived user stories to design against and studied user experience trends in other industrial products via our secondary research activities. The team then explored how modern interaction patterns could be applied to inventory management, planning, contextual communication, numeric input, and more.
User stories formed a backlog to work through during design sprints, wherein we’d engage in cycles that move from low fidelity sketching, to wireframing, to click-throughs, to high fidelity visual comps. Our work process was highly integrated, with Teague’s researchers, technologists, and designers closely collaborating with Honeywell designers and leaders as a single, unified team. At each stage of development, we deliberated with The Honeywell Design Council to determine the documentation methodology for the final design language guidelines.