![Grave stones featuring the names of dead brands](https://optimise2.assets-servd.host/teague-web/staging/featured/From-Transactions-to-experience-header.jpg?w=1536&h=689&q=82&fm=jpg&fit=crop&dm=1682549638&s=5e227eadc98c68cb044559e4eba9569f 1536w, https://optimise2.assets-servd.host/teague-web/staging/featured/From-Transactions-to-experience-header.jpg?w=1280&h=574&q=82&fm=jpg&fit=crop&dm=1682549638&s=cebe3eda10aaa93e8fdea4e48208631f 1280w, https://optimise2.assets-servd.host/teague-web/staging/featured/From-Transactions-to-experience-header.jpg?w=1024&h=459&q=82&fm=jpg&fit=crop&dm=1682549638&s=e756381a055b1906f6a1acb2a56b17a3 1024w, https://optimise2.assets-servd.host/teague-web/staging/featured/From-Transactions-to-experience-header.jpg?w=768&h=344&q=82&fm=jpg&fit=crop&dm=1682549638&s=c6d10e80f5991a2777152bc3b9a0775d 768w, https://optimise2.assets-servd.host/teague-web/staging/featured/From-Transactions-to-experience-header.jpg?w=640&h=287&q=82&fm=jpg&fit=crop&dm=1682549638&s=b197a0f195fda1c10943bdf847d58842 640w)
Technology
From pop-up exclusives to showrooms, the store had become a curated technology-rich experience giving customers more of what they value: personalization, convenience, speed, and instant gratification. But what will customers want now? How will concerns for safety and the future shape new behaviors and expectations? Will efforts to provide safety like temperature checks and appointment-only hours be seen as inconveniences or reassurance? What is the right mix of safety and convenience that will build back trust?
As part of the Seattle Design Festival, we hosted a dynamic panel of design and innovation experts who explored our post-pandemic future through the lens of retail and discussed ways that brands can innovate to rebuild consumer trust. Enjoy!
Moderator
Panelists